|| Frequently Asked Questions ||


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You’ve hit the right page is you have questions. I want your Shining Moments Photography experience as effortless + fun as possible. Most questions you may have are ones asked many times before. If your question hasn’t been answered please contact and I am happy to help!

WHAT CAN I EXPECT DURING A SESSION? ::

I’m Andrea, Shining Moments Photography, and I offer different family session options to fit your needs. Browse the High School Senior Investment Page or Family Page as a good starting point for the types of sessions available. The SMP sessions are offered in and around Sycamore and Dekalb, Illinois. In the upper Collections there is travel around downtown Geneva, Saint Charles, Aurora Illinois…. There are gorgeous settings around LeRoy Oaks in Saint Charles to the architecture setting on the campus of Northern Illinois University. If you’re looking specifically for a High School Senior or family experience please click over to the Senior Experience Page or Family Experience Page to get a ‘picture’ of what you can expect on the day + after your session. If you’re looking specifically for a High School Senior Photographer peek through the Blog post for getting Camera Ready, or this post for Senior Guys.  I go all out for high school seniors and their exciting last chapter.  There are four collections offered + the Senior Experience giving every detail you want to know. If you still have specific questions related to your senior please click the “Get in Touch” button to chat and see how we can document your senior story before that chapter closes.

 

WHAT DO WE WEAR? ::

Coordinating a family of two, three, or five, can be a challenge. The days of matchy-matchy are gone, but letting the kids wear their stripes, Hawaiian, and polka-dots can distract from the most important piece of the portrait…YOUR FAMILY. The Shining Moments Pinterest board helps you create the perfect outfit in no time!  See the Shining Moments Pinterest account for all the board ideas to start getting ideas for your photo session experience.

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HOW FAR DOES SMP TRAVEL? ::

Shining Moments Photography is located in Sycamore, Illinois, but understands there are preferred locations in Dekalb, Geneva, Aurora, and Saint Charles, Illinois. 

HOW LONG WILL IT TAKE TO RECEIVE OUR GALLERY? ::

Typical turn-around time to edit and prepare a client’s gallery is 10 business days. During the peek time of August ~ November it can be two-three days longer.

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HOW LONG WILL IT TAKE TO WE ORDER PRINTS? ::

Client galleries are live for two weeks upon posting. You can set an appointment to meet in person to go over your printing needs, we can talk over the phone, or through e-mail.  A list of SMP products offered can be found on our product page or directly in the SMP Product Catalog. Once you place+ pay for your order it will be delivered within 2 weeks.

WHAT IS THE SHINING MOMENTS PHOTOGRAPHY CANCELLATION POLICY? ::

Life happens, so if something unexpected pops up please notify SMP as soon as possible so that we can reschedule.

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DO YOU OFFER INDOOR SESSIONS? ::

Yes. Shining Moments Photography has a small studio which accommodates toddler sessions, senior portraits, + headshots. Outdoors, in the natural light is always preferred, but due to our long and cold winters indoor, studio options are available.

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